Shipping policy

Welcome to Vape Shops Gurugram. This Shipping Policy outlines how orders are processed, shipped, and delivered through our website. By placing an order, you agree to the terms described below.

Order Processing

All orders are reviewed and processed after successful order confirmation. We strive to process orders as quickly as possible to ensure timely delivery.

Orders are generally processed within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances.

Shipping & Delivery

Once an order has been processed, it will be dispatched through our shipping partners.

Delivery timelines vary depending on the destination.
Most orders are delivered within 2–7 business days after dispatch.
Delivery times are estimates and may vary due to courier operations, weather conditions, local restrictions, or other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.

We may occasionally offer promotional shipping offers or free shipping on eligible orders.

Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, or other available communication methods.

Customers can use the provided tracking details to monitor the shipment status directly with the courier service.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

Courier service disruptions
Weather conditions
Public holidays
High order volumes
Remote delivery locations
Unforeseen logistical issues

We appreciate your patience in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect or incomplete shipping details are provided:

Delivery delays may occur.
Additional shipping charges may apply.
Orders may be returned by the courier service.

Please verify all information before placing an order.

Lost or Undelivered Shipments

If your order has not arrived within the expected delivery timeframe, please contact our support team.

We will work with the shipping carrier to investigate the shipment status and provide updates where possible.

Damaged Packages

If you receive a package that appears damaged during transit:

Inspect the package upon delivery.
Take photographs of the package and contents.
Contact our support team as soon as possible.

We will review the issue and assist with the next steps.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the updated revision date.